Partner Program Manager | Westminster, CO or Melville, NY

Sphere, an established company, is looking to immediately hire a Partner Program Manager for full-time, in-house employment in either our Westminster, CO or Melville, NY office.

About the Company

Sphere, powered by TrustCommerce, is a leading provider of end-to-end integrated payments, security software, payments gateway and merchant acquiring products and services. Sphere serves a variety of companies from large, complex enterprises to small local businesses across a range of end-markets, including healthcare, restaurant, retail, parking, education, transportation, and insurance. We offer a dynamic, fast-paced environment where we are dedicated to helping our employees succeed, as well as offer a generous benefits package including a no-waiting-period health insurance program.

Position Summary

The Partner Program Manager, who will report to the ISV General Manager, will provide support to the ISV sales team by performing a variety of tasks to provide the highest level of service to our customers, assist in streamlining processes, and addressing root causes to help facilitate the company’s growth. Additionally, the Partner Program Manager will facilitate projects responsible for ensuring that new partners are seamlessly implemented to Sphere platforms.

Responsibilities

  • Provide daily comprehensive support to sales strategy and success
  • Engage with customers daily to answer questions, resolve complaints, handle escalations, initiate follow-up on leads, and set up new accounts.
  • Manage sales application preparation and submission, and monitor pending applications.
  • Assist with pricing and contract support as needed
  • Prepare detailed reports containing relevant information for the team
  • Provide continuous process improvement suggestions and feedback on sales technology and methodology to create a seamless implementation and scalable processes for new partners
  • Attend meetings as required with sales staff, marketing, product team, technical personnel, and others to discuss product information, sales goals, and inter-departmental coordination efforts.
  • Work with marketing and sales teams to assist in new partner launches
  • Provide data and relevant reports as necessary to the sales team to facilitate sales growth.

Who will succeed in this role?

Someone who is:

  • Looking for a dynamic position where they can wear multiple hats
  • Detail-oriented and organized
  • A self-starter and willing to learn, and grow
  • Accountable and has a strong sense of ownership
  • Customer service-oriented with great communication skills (including verbal, written, and presentation)
  • Tech-savvy
  • Positive and can work with all levels within an organization

Experience and Qualifications:

  • At least 4 years’ experience in a sales environment
  • Ability to plan and execute strategies and initiatives to promote profitability
  • Bachelor’s degree preferred
  • Demonstrable project management experience
  • Understanding or experience in the payments industry preferred
  • Experience with Salesforce

Location: Westminster, CO or Melville, NY

Note: Successful applicants must submit to a pre-employment background check and drug screen

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