Sphere is looking to hire an Equipment Operations Specialist for full-time, in-house employment in our Irving, Texas location.
Sphere, powered by TrustCommerce, is a leading provider of end-to-end integrated payments, security software, payments gateway and merchant acquiring products and services. Sphere serves a variety of companies from large, complex enterprises to small local businesses across a range of end-markets, including healthcare, restaurant, retail, parking, education, transportation, and insurance. We offer a dynamic, fast-paced environment where we are dedicated to helping our employees succeed, as well as offer a generous benefits package including a no-waiting-period health insurance program.
The Equipment Operations Specialist will work directly with merchants, vendors, and internal departments in the areas of deployment, supply chain, equipment and backend configurations, as well as device support. The role requires payments experience in the areas of technical support and understanding device configurations of credit card equipment, peripherals, etc. Additionally, the role is the primary point of contact for deployment and inventory requests, issues and escalations. The Equipment Operations Specialist is responsible for interacting with a wide range of clients, partners and internal departments ranging from employees to Executives and maintaining timely, accurate feedback in all areas. The Equipment Operations Specialist will consistently maintain Ticket and Queue maintenance, to ensure new and existing clients receive designated devices and/or support in an efficient manner. Often the specialist serves as a “Relationship Manager” between the vendors, clients, etc. in order to ensure the best service and resolution for the clients. With all employees, the goal is to position the department to run smooth in an efficient and profitable manner and constantly improve the customer experience and increase loyalty and retention through efficacy by exceeding Management and Customer expectations.
Note: Successful applicants must submit to a pre-employment background check and drug screen